Autopilot credits track usage when AI Agents complete billable work.
How credits relate to AI Agents
Credits are shared across Autopilot activity in the Help Desk account. Usage depends on which AI Agents are deployed, how broadly they are scoped, and how often matching tickets or records are processed.
What admins should review
- Remaining balance: Credits available for future AI Agent work.
- Used amount: Credits already consumed.
- Recent usage: When Autopilot activity consumed credits.
- Top-up history: Balance changes added to the account.
- Agent Activity Log: The activity history that helps explain what ran.
Why this matters
Broad categories, high-volume tasks, and Autopilot Mode can increase usage. Review scope and activity before expanding an AI Agent to more categories or records.
To check the current shared balance and recent usage, view Credits & Usage.