This reference explains AI Agent execution statuses and the decisions admins should review.
Key items
- Completed: The AI Agent finished the activity for the matching ticket or record.
- Pending: The activity is queued or still processing.
- Waiting for Approval: The AI Agent is in Supervised Mode and the suggested action needs review from the ticket.
- Failed: Autopilot could not complete the activity. Review the activity details and the AI Agent configuration.
- No Action Taken: The AI Agent ran but did not find enough reason to apply or suggest an action.
- Cancelled: The activity was rejected, invalidated, or stopped because conditions changed.
Statuses and filters
Use filters such as status and date range when reviewing activity. If a list looks empty, clear filters before assuming no records exist.
When you need to isolate a status, filter activity by status and date range.