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Investigate failed, cancelled, rejected, or pending AI Agent activity

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Investigating failed, cancelled, rejected, or pending AI Agent activity starts with the activity record, status, and AI Agent configuration and ticket context.

Check the activity record

  1. Open Autopilot > Agent Activity Log.
  2. Filter by the relevant status and date range.
  3. Open the activity record and review the AI Agent name, ticket or record, status, and details.

Review likely causes

  1. For failed activity, check missing fields, unavailable integrations, or invalid setup values.
  2. For Waiting for Approval, open the ticket and review the AI Agent approval.
  3. For No Action Taken, confirm whether the ticket actually matched the AI Agent's conditions.
  4. For cancelled activity, check whether a support agent or configured condition stopped the action.
  5. For pending activity, allow a short processing window before changing configuration.

Confirm the fix

If the same status repeats, open the AI Agent from Hired Agents and adjust configuration before the next matching run.

Before changing configuration, review the AI Agent execution status definitions.