Requested Agents tracks custom AI Agent requests when the marketplace does not include the capability your team needs.
When Requested Agents helps
Request a custom AI Agent when your support task depends on rules, data, or actions that are not covered by a marketplace AI Agent.
What to prepare
Before submitting a request, gather:
- The support task the AI Agent should help with.
- The ticket categories, fields, policies, or integrations involved.
- The expected output or action.
- Examples of tickets where the AI Agent should and should not run.
- Success criteria your team can use to review the request.
Before submitting a request, write a useful custom AI Agent request.