Choosing between a marketplace AI Agent and a custom AI Agent request depends on whether a marketplace AI Agent already fits the support task.
Compare the options
| Option | Use it when | Review before choosing |
|---|---|---|
| Supervised Mode | Your team should review AI Agent work before applying more automation. | Confirm who will review activity and how often. |
| Autopilot Mode | Your team has reviewed the AI Agent's behavior and confirmed its setup. | Confirm the categories, fields, policies, and integrations are current. |
| Marketplace AI Agent | A pre-built AI Agent matches the support task. | Review setup fields and expected scope. |
| Custom AI Agent request | The marketplace does not cover the support task. | Write a clear request with inputs, expected output, and success criteria. |
Recommendation
Start with the lowest-risk option that still helps the team. For most new support tasks, that means hiring a marketplace AI Agent in Supervised Mode when available.
Before submitting a custom request, find the right AI Agent in the marketplace.