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Choose ticket categories where an AI Agent should run

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Ticket categories control where an AI Agent runs, so careful category selection keeps Autopilot focused on the intended tickets.

Choose categories

  1. Open the AI Agent setup or configuration page.
  2. Find the ticket category field.
  3. Select only the categories where the AI Agent should act.
  4. Avoid broad categories until your team has reviewed early results.
  5. Save or continue after confirming the selected categories.

What happens next

The AI Agent reviews only matching tickets in the selected categories.

Monitor Agent Activity Log to confirm the AI Agent is running on the intended tickets.