The deploy review is the last checkpoint before an AI Agent starts reviewing matching tickets or records.
Before deploying
Confirm the AI Agent setup matches exactly what your team wants it to do.
Review the configuration
- Open the Deploy or review step.
- Confirm the AI Agent name and description identify its purpose clearly.
- Confirm selected ticket categories or records are narrow enough for the first rollout.
- Confirm mode selection, especially when Supervised Mode is available.
- Confirm tags, statuses, priorities, custom fields, alert windows, contacts, integrations, and custom instructions.
- Select Deploy Agent only after every field is correct.
Do not deploy yet if
- The AI Agent's intended purpose is still unclear.
- Categories are too broad.
- A required Help Desk value or integration is missing.
- Your team has not decided who will review early activity.
- The AI Agent should start in Supervised Mode, but the selected setup would apply changes automatically.
What happens next
The AI Agent appears in Hired Agents with configuration your team is ready to monitor.
Review Agent Activity Log after matching work arrives.