Hired Agents is where admins review and manage AI Agents that are already deployed for the Help Desk account.
Before you start
Make sure your role has permission to manage Autopilot. If your team hired the same AI Agent more than once, each instance appears separately because each one can have its own categories, mode, and setup.
View hired AI Agents
- Open Autopilot > Hired Agents.
- Search or browse for the AI Agent you want to review.
- Review the AI Agent name, description, status indicator, and available actions.
- Use Activity to review recent work.
- Use Configure to adjust the AI Agent's setup.
What the card shows
- Name and description: Identify what the AI Agent is configured to do.
- Skill tags: Summarize the AI Agent's main capabilities.
- Status indicator: Shows whether the hired AI Agent is enabled or disabled.
- Activity: Opens activity history for that specific AI Agent instance.
- Configure: Opens the setup page where admins can update configuration or change status.
What happens next
You can find the hired AI Agent you need and choose whether to review activity or update configuration.
Open Activity for the AI Agent you want to audit, or open Configure before changing categories, mode, or setup fields.
For help interpreting each card, understand hired AI Agent cards and status indicators.