Autopilot > Hired Agents shows the AI Agents already deployed for your account and the actions available for each one.
What each card helps you do
- AI Agent name: Confirms what the AI Agent is configured to do.
- Status indicator: Shows whether the AI Agent is enabled or disabled.
- Activity: Opens recent work for that hired AI Agent.
- Configure: Opens the setup so admins can adjust scope, mode, categories, or setup fields.
What to review
- Confirm the AI Agent name still matches the support task.
- Confirm the selected categories and setup fields are current.
- Open Activity when support agents report unexpected output.
- Use Configure after Help Desk categories, statuses, tags, custom fields, policies, or integrations change.
To locate a specific card, view and search Hired Agents.