Autopilot > Home is the starting point for finding an AI Agent that matches the support work your team wants to automate.
Before you start
Sign in to the HappyFox Help Desk staff app with an account that has access to Autopilot. Some Autopilot areas appear only for admins, managers, or accounts where Autopilot is enabled.
Open the AI Agent marketplace
- Sign in to the HappyFox Help Desk staff app.
- Select Autopilot from the app navigation.
- Open Home.
From Home, you can search for AI Agents, browse featured AI Agents, and start setup flows.
Search by the work you want to automate
Start with the support job, not the AI Agent name. For example, search for terms such as warranty, duplicate, language, risk, return, or Shopify.
On Home, you can:
- Search by AI Agent name, description, or skills.
- Review Featured Agents.
- Browse All AI Agents.
- Select Hire Agent when you find a good match.
Browse by support area
Collections group AI Agents by the type of work your team wants to improve.
For example:
- Use Knowledgebase for knowledge base maintenance support tasks.
- Use Risk & Compliance for sensitive-data, compliance, or risk review support tasks.
- Use Support Productivity for support tasks that reduce repetitive ticket work.
- Use Language & Communication for language detection, translation, or tone-related support tasks.
By Industry helps when an AI Agent needs business context, such as E-Commerce or SaaS and Technology.
Use recommendations when you want a shorter list
- Open Recommended for you.
- Review the suggested AI Agents.
- Select an AI Agent to see whether it matches the support task you want to improve.
Recommended AI Agents can be a faster starting point than browsing every available AI Agent.
Check what is already running
Before hiring another AI Agent, check whether your team already has one configured for the same support task.
- Open Hired Agents.
- Review the AI Agents already configured for your account.
- Select Activity to see what an AI Agent has done.
- Select Configure to review or update the AI Agent.
Review usage and activity after launch
After AI Agents are configured, use:
- Agent Activity Log to see whether AI Agents are running, waiting for review, failing, or completing work.
- Credits & Usage to check remaining balance, used credits, recent usage, and top-up history.
- Requested Agents to review custom AI Agent requests.
Hire the AI Agent
After you find a match, hire the AI Agent in Supervised Mode when available so your team can review its behavior before using more automation.
Troubleshooting
- Autopilot is missing: Your account may not have Autopilot enabled, or your staff role may not include access.
- An AI Agent does not appear: Clear search and filters, then check the relevant collection or industry filter.
- A similar AI Agent is already hired: Open Hired Agents and review its configuration before creating another one.
- Activity Log is empty: Clear the status and date filters, or wait until a hired AI Agent has run.