Hiring an AI Agent configures Autopilot to review, suggest changes for, or update matching tickets and records.
Before you start
Make sure your Help Desk account has:
- Access to Autopilot.
- A staff role with permission to manage Autopilot.
- Ticket categories where the AI Agent should run.
- Any tags, statuses, custom fields, policies, or integrations the AI Agent needs.
- A plan for whether your team should review early work in Supervised Mode.
Hire the AI Agent
- Open Autopilot > Home.
- Search or browse for the support task you want Autopilot to support.
- Open the AI Agent that best matches the support task.
- Select Hire Agent.
- Complete the Onboard step with a clear name, description, categories, mode, and setup fields.
- Continue to the review step.
- Select Deploy Agent after confirming the setup.
Some AI Agents can be used across multiple categories in one setup. You can also hire multiple instances of the same AI Agent when different support tasks need different categories, modes, policies, or field values.
What happens next
The AI Agent appears in Autopilot > Hired Agents. New matching tickets or records are reviewed according to the scope and mode you selected.
Open Agent Activity Log after the AI Agent has matching work to confirm that it is running as expected.