HappyFox mail accepts emails redirected from other mail clients. This is useful when you have to preserve the original sender of the email.

What is a redirected email?

In case of forwarded emails, the email ID of the forwarder will be set as the client email in the ticket. But in cases of redirected emails, the original sender's email ID will be set as the client email. 

Which Mail Services do redirection?

Redirection feature is normally available in mail clients like Apple Mail etc. Most webmail services like Gmail, Yahoo etc. do not support this feature.

How to identify a redirected email in help desk?

Such redirected emails are marked with a Redirect icon on the right side of each update showing that it has been redirected. 

The activity logs for that update will also contain information mentioning that the message was redirected and who redirected it.

The Other Recipient is the email forwarder.