HappyFox Contact Center (Early Access) is a fully integrated telephony solution built into the HappyFox Help Desk. It allows support agents to make outbound calls and receive inbound calls directly from the ticketing interface—eliminating the need to switch tools and improving response times.

By combining voice capabilities with your Help Desk workflows, Contact Center helps your team:

• Deliver more personalized and efficient support
• Streamline communication
• Improve ticket resolution time

How to Get Started

To begin using Contact Center, you'll need an active phone number.

1. Purchase or Transfer a Number

Reach out to our team (a) to purchase a new number or (b) port your existing number into the system. You can write an email to [email protected]
 

2. Set Up and Configure Your Number

Once your number is added to your account, follow the steps below to complete your setup:
 

Setup Articles:

• Configuring Phone Number Settings in HappyFox Contact Center
• Setting Up Category-Based Call Routing
• Setting Up IVR-Based Call Routing
• Managing Recordings, Transcripts, and Summaries
• Enabling Agents to Make Outgoing Calls
• Call Blocking in HappyFox Contact Center
   

Agent Help:

• Picking an incoming call
• Making an outgoing call
• Changing your call availability status
• Putting Calls on Mute or Hold
• Understanding Call Wrap-Up Time
• Getting Your Browser Ready for Calls
• How to Perform a Warm Call Transfer
   

Supervisor Help:

• Incoming Call Flow
• Understanding Business Hours in HappyFox Contact Center
• Understanding the Contact Center Report
• Live Contact Center Dashboard Overview
• Listening to Live Calls (Silent Monitor)
• Understanding Barge In (Call Intervention)
   

Need help getting started? Contact our support team at [email protected], and we’ll guide you through the setup process.