130
HappyFox Contact Center (Early Access) is a fully integrated telephony solution built into the HappyFox Help Desk. It allows support agents to make outbound calls and receive inbound calls directly from the ticketing interface—eliminating the need to switch tools and improving response times.
By combining voice capabilities with your Help Desk workflows, Contact Center helps your team:
- Deliver more personalised and efficient support
- Streamline communication
- Improve ticket resolution time
How to Get Started
To begin using Contact Center, you'll need an active phone number.
1. Purchase or Transfer a Number
Reach out to our team (a) to purchase a new number or (b) port your existing number into the system. You can write an email to [email protected]
2. Set Up and Configure Your Number
Once your number is added to your account, follow the steps below to complete your setup:
Setup Article:
- Configuring Phone Number Settings in HappyFox Contact Center
- Setting Up Category-Based Call Routing
- Setting Up IVR-Based Call Routing
- Managing Recordings, Transcripts, and Summaries
- Enabling Agents to Make Outgoing Calls
Agent Help:
Need help getting started? Contact our support team at [email protected], and we’ll guide you through the setup process.
