Agents can add inline images to ticket replies and private notes using the rich text editor's Image Uploader.

Maximum upload size limited to 25 MB per reply/private note.

Please ensure "Rich text editor" is enabled for your account. Know more.

Steps to add an inline image to a Ticket Update or Private Note: 

• Go to the ticket details page of any ticket.
• Compose a ticket reply or a private note.
• Click the "Image Icon" in the rich text editor to open the "Image Uploader".
• You can then proceed to:
• Manually select an image from your computer.
• Drag/Drop images from your computer to the Uploader.
• Enter an image URL.
• Click "Insert". This will upload and insert your image onto the ticket reply/private note.
• Once the image is uploaded, you can re-size or re-position the image as per your wish.