Difference between General Outgoing Email and Category Outgoing Email Settings
If you've begun using HappyFox for a while now, you may have noticed settings for outgoing email in two different sections of your account. One can be found under Manage >> Account Settings Settings >> Email & Ticketing Settings and the other appears in a category's configuration under Manage >> Categories. General…
How to configure an outgoing SMTP for a Category?
You can use your own email server to send replies on tickets. This can configured under the category's settings. Note: If your HappyFox account has Channels, please refer this article for the same steps: The steps to do this are as outlined below: Step 1: Navigate to Manage >> Categories and click edi…
Configure Email Categories
HappyFox Categories are mailboxes that allow different departments or groups to handle relevant tickets using one HappyFox Help Desk instance. Each category can be assigned an email ID to which your contacts would directly send their email requests. The incoming emails get converted into tickets automatically and pla…
How to configure an Office 365 SMTP Relay Connector
HappyFox allows sending outgoing emails through your own mail server's SMTP. However, when using Office 365, you may have to configure an SMTP relay on your mail server's end for it work correctly. Follow the below steps to set this up: Step 1 : Log in to your Office 365 tenant, open the Exchange Admin center …
