Move tickets between Categories
HappyFox converts emails coming into a given mailbox as tickets belonging to a category. You can also move tickets from one category into another. **Watch a Feature Walkthrough 📽:** **Steps to change a ticket's category:** * First, log in to your HappyFox account and navigate to your tickets page. * For the tic…
How to configure an outgoing SMTP for a Category?
You can use your own email server to send replies on tickets. This can configured under the category's settings. The steps to do this are as outlined below: **Step 1:** Navigate to **Manage >> Categories** and click **edit **next to the category you're looking to configure the SMTP for. **Step 2:** Scroll down to *…
Configure Email Categories
HappyFox Categories are mailboxes that allow different departments or groups to handle relevant tickets using one HappyFox Help Desk instance. Each category can be assigned an email ID to which your contacts would directly send their email requests. The incoming emails get converted into tickets automatically and plac…
How to configure an Office 365 SMTP Relay Connector
HappyFox allows sending outgoing emails through your own mail server's SMTP. However, when using Office 365, you may have to configure an SMTP relay on your mail server's end for it work correctly. Follow the below steps to set this up: **Step 1**: Log in to your Office 365 tenant, open the **Exchange Admin center**…
