Code Customization in Service Desk Service Portal
We are excited to announce the release of our Code Customization feature, enabling you to enhance and personalize your service portal with custom CSS and JavaScript (JS). This feature empowers HappyFox administrators to create a unique design and tailor the support page to better suit your organization's branding and…
Show a custom message on creating a new ticket in support center
When a new ticket is created in Support center, a success message is shown in the support center as shown below: If you wanted to show a different message instead of the default one like above, you can do it by going to Manage >> General >> Support Center Settings and add the message under ' Custom message after n…
Customizing your Support Center Home Page
Customize the way your Support Center home page content is organized using the simple layout builder in HappyFox help desk. You can add custom widgets, show/hide default widgets and customize their appearance to keep your customers engaged with rich, helpful content. Nicely designed and the well-branded home page is…
Analyze Agent activity
Monitor ticketing related activities (Ticket Closure, Time Spent etc.) of Agents in your helpdesk system using "Agent Activity View" inside HappyFox Reports. This Article pertains to " HappyFox Classic Report s". For the New and Re-Imagined "Agent Activity" report, Click here . Available on all pricing plans. Wher…
