Showing articles from ticket fields tag

Understanding Ticket Creation Form For Agents

HappyFox agents can easily create tickets on behalf of a customer or another agent, which is extremely handy for cases where: * A request is conveyed over a conversation and needs to be ticketed for audit purposes. * An agent needs to create a private ticket, that should not visible to the contacts but is accessi…

How to set a Parent-Child association between Custom Fields?

Custom fields can be associated with one another and set to be enabled only when a particular option/value from a custom field is selected. Applicable Plans: ✔️ Mighty ✔️ Fantastic ✔️ Enterprise ✔️ Enterprise Plus Parent and child association between custom fields is only possible when the **parent custom field*…

Manage ticket custom fields

Ticket custom fields lets you collect additional data about the ticket like Order ID, Shipping Address, Issue Type, apart from the basic properties such as status, priority , category or contact. Ticket custom fields can be later used to create ticket queues, filters or run reports on. > **Plan**: All plans ## How t…

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