Prepopulate contact fields using URL parameters
HappyFox allows you to pre-fill contact fields such as name, e-mail and phone during ticket creation from the agent panel by passing these as parameters in the URL. How this works: Contact Fields have a URL parameter associated with it: Contact Field Parameter Full name contact_name Phone Number contact_ph…
Understanding Ticket Creation Form For Agents
HappyFox agents can easily create tickets on behalf of a customer or another agent, which is extremely handy for cases where: * A request is conveyed over a conversation and needs to be ticketed for audit purposes. * An agent needs to create a private ticket, that should not visible to the contacts but is accessib…
What are contact custom fields?
Contact custom fields let you collect additional data about your customers, like Customer Type, Current Plan, Permanent Address, etc apart from the basic information such as email or phone number. Contact custom fields can be later used to create ticket queues, filters or run reports on. Available on all subscripti…
