Prepopulate contact fields using URL parameters

HappyFox allows you to pre-fill contact fields such as name, e-mail and phone during ticket creation from the agent panel by passing these as parameters in the URL. 

How this works:

Contact Fields have a URL parameter associated with it:

Contact Field Parameter
Full name contact_name
Phone Number contact_phone
Email Address contact_email

You would need to pass the contact field values inside the URL as parameters and hit enter:

https://<yourhelpdeskdomain>/staff/ticket?contact_phone=1212141&contact_email=benoit@chris.com&contact_name=chris%20benoit

Note: Contact custom fields cannot be passed as parameters at the moment.
  • 804
  • 08-Nov-2018
  • 271 Views