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Showing articles from basic info tag

Show Basic info for Ticket inside unassociated Categories

The Show Basic info for Ticket inside unassociated Categories, help to list out all the Ticket a specific Contact has created when accessing the Contact Details page. When this permission is enabled, the Agent will be able to see all the list of Tickets in the Contact detail page belonging to all the Categories. H…

How to add image in agent signature?

HappyFox allows you to add images in signature for better illustration. Available Plans: ✔️ Mighty ✔️ Fantastic ✔️ Enterprise ✔️ Enterprise Plus The  My Settings  page on your HappyFox account allows you to customize information related to your HappyFox agent account. If you haven't set up a signature to append …

Email Signatures in HappyFox

HappyFox allows you to have Signatures specific to Categories and Agents. Applicable Plans: ✔️ Mighty ✔️ Fantastic ✔️ Enterprise ✔️ Enterprise Plus As an agent, you might want to personalize your email signature that goes out to customers while adding an update on a ticket. Besides, you can set up signatures excl…

My Settings

HappyFox helpdesk agents can manage and configure their basic account settings via 'My Settings' section inside their account. Access "My Settings" from the profile dropdown on the topmost right: The following are the various pieces of agent-specific information that can be modified inside "My Settings": 1…

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