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Showing articles from Ticket Closure tag

Filling required-on-complete fields from ticket details page side bar

HappyFox allows you to [create custom fields][1] and also mark them as '**Required-on-Ticket-Completion**'. Such fields should be updated with information before closing the tickets. Applicable Plans: ✖️ Mighty ✔️ Fantastic ✔️ Enterprise ✔️Enterprise Plus When a ticket is moved to a [status of 'Completed' behavi…

Reports: Agent Activity

The Agent Activity report measures the competence of agents across your helpdesk. You'll be able to keep track of your team's productivity in terms of the actions they perform while addressing support queries. > Available on **Mighty **and above pricing plans Important Note: This article is about the new reimagi…

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