How to configure and customise statuses in Service Desk?
Statuses play an important role in indicating the different stages of any ticket type. While there is a standard process for managing the various ticket types, each team within an organisation may have unique requirements and workflows so, in order to address this service desk provides the ability to define custom s…
Filling required-on-complete fields from ticket details page side bar
HappyFox allows you to create custom fields and also mark them as ' Required-on-Ticket-Completion '. Such fields should be updated with information before closing the tickets. Applicable Plans: ✖️ Mighty ✔️ Fantastic ✔️ Enterprise ✔️Enterprise Plus When a ticket is moved to a status of 'Completed' behavior , the…
Manage Statuses
Statuses are used to indicate the stage at which the ticket is present right now in the whole ticket life cycle. These statuses can be customized according to your business workflow. Applicable for all plans Watch a Feature Walkthrough 📽: Add Status * Navigate to Manage >> Statuses from the module switcher. No…
