Making use of Content Security Policy - A Working Example
This article gives you a working example of Content Security Policy (CSP) in HappyFox. If you are new to CSP in HappyFox, you can [click here to go through the introductory article][1]. Let’s say an admin tries to embed external videos using iframes in the Signature section. HappyFox CSP would detect that an iframe o…
SSL Support for Multi-brand HappyFox Accounts
**SSL support for multi-brands ** **Multi brand in HappyFox help-desk** * Your company can run multiple services or sell different products, based on your business operations you can create multiple brands within HappyFox help-desk to manage all your day to day customer service activities. Each brand can have its …
Enable Google reCAPTCHA for Ticket Forms
HappyFox help desk admins can enable Google's [reCAPTCHA][1] feature to combat SPAM/robotic ticket creation through their end-user forms. Applicable Plans: ✔️ Mighty ✔️ Fantastic ✔️ Enterprise ✔️ Enterprise Plus > This article is applicable only for HappyFox accounts with older version of Support Center. For acc…
Session Security(Auto logout)
Session security lets the account admin to auto log out an agent in case of inactivity for a specified amount of time. _Agents are considered inactive when:_ * HappyFox was not open on the browser. * HappyFox was open in the browser but was not the active tab for specified time interval. * HappyFox was the act…
File type alerts in Attachments
To protect your account from potential security threats, HappyFox shows warnings when you try to open attachments that include executable files or certain links. A "warning" symbol can be seen adjacent to attachments having suspicious file formats. ![][1] HappyFox often updates the types of files to keep up with har…
Two Factor Authentication
This feature allows HappyFox agents to configure two factor authentication using an authenticator app (Google Authenticator) for added security. > Note: Two factor authentication is available only to users who use traditional email/password combination for logging in. Customers dependant on SSO for logging in to Happ…
Restrict access to HappyFox based on agent IP
HappyFox allows you to whitelist the IP addresses from which agents can access their accounts. > This feature is available on Enterprise and above pricing plans. **Note**: Only Account Admins can manage the “IP restrictions” settings. Agents with “Manage security” will have access to read only view. ## Create IP re…
