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Showing articles from Security tag

How to configure Password Policy in Service Desk

Password policy lets you define the criteria that needs to be followed when agents set their Service Desk account password. Required Permission Manage Security Settings * Agents with this permission   will be able to access the Security  module under  Service Desk > Manage > General Settings section . * This …

How to configure IP Restrictions in Service Desk

Service Desk allows you to whitelist the IP addresses from which service desk agents or admins can access their accounts. Required Permission Manage Security Settings * Agents with this permission   will be able to access the Security module under Service Desk > Manage > General Settings section * This is a…

How to configure Session Security(Auto logout) in Service Desk?

What is Session Security? Session security, also known as auto logout, enhances the security of an agent's account in Service Desk. It automatically logs out the user from service desk if the account activity is inactive for a specified period. Session security is an essential mechanism using which you can implement…

How to configure Two Factor (2FA) Authentication in Service Desk?

What is Two Factor Authentication? Two-Factor Authentication (2FA) is a security mechanism that will an extra layer of protection to user login. Instead of relying only on a password, 2FA requires an additional piece of information, typically like a code, smartphone, hardware token, fingerprint or facial recognition…

What is Content Security Policy?

Content-Security-Policy (CSP) is the name of a HTTP response header that modern browsers use to enhance the security of the document (or web page). The Content-Security-Policy header allows you to restrict resources such as JavaScript, CSS, or pretty much anything that the browser loads”. Content Security Policies c…

SSL Support for Multi-brand HappyFox Accounts

SSL support for multi-brands Multi brand in HappyFox help-desk * Your company can run multiple services or sell different products, based on your business operations you can create multiple brands within HappyFox help-desk to manage all your day to day customer service activities. Each brand can have its own s…

Making use of Content Security Policy - A Working Example

This article gives you a working example of Content Security Policy (CSP) in HappyFox. If you are new to CSP in HappyFox, you can click here to go through the introductory article . Let’s say an admin tries to embed external videos using iframes in the Signature section. HappyFox CSP would detect that an iframe o…

Enable Google reCAPTCHA for Ticket Forms

HappyFox help desk admins can enable Google's reCAPTCHA feature to combat SPAM/robotic ticket creation through their end-user forms. Applicable Plans: ✔️ Mighty ✔️ Fantastic ✔️ Enterprise ✔️ Enterprise Plus This article is applicable only for HappyFox accounts with older version of Support Center. For accounts w…

Session Security(Auto logout)

Session security lets the account admin to auto log out an agent in case of inactivity for a specified amount of time. Agents are considered inactive when: * HappyFox was not open on the browser. * HappyFox was open in the browser but was not the active tab for specified time interval. * HappyFox was the active …

Restrict access to HappyFox based on agent IP

HappyFox allows you to whitelist the IP addresses from which agents can access their accounts. This feature is available on Enterprise and above pricing plans. Note : Only Account Admins can manage the “IP restrictions” settings. Agents with “Manage security” will have access to read only view. Create IP res…

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