You can print a printer-friendly variant of any ticket. You can choose to perform the print action on tickets individually or in bulk.
You can also use this method to generate a PDF version of the ticket.
To print a ticket:
- Go to the desired ticket's details page.
- Click the "more actions" menu towards the top right, then select "print".
- A printer-friendly version of the ticket opens.
- All the basic ticket information such as priority, status etc will be automatically available for printing. Choose the additional ticket-items to be printed. Currently, we support:
- Private notes
- Activity log
- Click "Print". Your browser's dialog box will pop-out containing additional settings and a final confirmation to perform the print.
To know how the bulk printing of tickets works, check out our bulk actions article.