Jan 18, 2022
8419
You can print a printer-friendly variant of any ticket. You can choose to perform the print action on tickets individually or in bulk.
You can also use this method to generate a PDF version of the ticket.
To print a ticket:
- Go to the desired ticket's details page.
- Click the "more actions" menu towards the top right, then select "print".
- A printer-friendly version of the ticket opens in a new tab
- Choose the different ticket properties to print. Currently, we support:
- Contact Info
- Additional Info (Ticket Info)
- Replies
- Private notes
- Original Messages.
- Activity log.
- Click "Print Ticket". Your browser's dialog box will pop-out containing additional settings and a final confirmation to perform the print.
To know how the bulk printing of tickets works, check out our bulk actions article.