Quickly identifying unresponded tickets can reduce turnaround time for customer queries and help you engage your customers better.
In HappyFox, you can quickly identify unresponded tickets by looking out for the "Indicator bulb". The indicator is "Red" for unresponded tickets.
What Does the Red Indicator Signify?
The visual indicator for unresponded tickets can be seen in
Ticket list page - card view.
Ticket list page - compact view.
Ticket detail page.
While quick previewing a ticket
On pinned tickets.
Filtering Unresponded Tickets:
Alternatively, you can set up a filter or a queue with the condition "Unresponded" to find out the tickets which have not been responded. Learn more about other ticker filters here.