Google Analytics for your Knowledge Base

OVERVIEW

You can set up Google Analytics on your support portal to track the performance of  Knowledge Base articles. Tracking allows you to collect vital information about articles such as most popular articles, time spent on articles, bounce rate etc.

In order to set up Google Analytics, an agent with access to Support Center settings needs to enter the tracking code in HappyFox.

Configurable in all pricing plans

CONFIGURATION

Step 1: Google Analytics Configuration 

Navigate to the account that is linked to your support portal and click on Tracking info.

Copy the tracking code.

Step 2: HappyFox Configuration

Paste the tracking code that was copied from Google Analytics into Custom Javascript section as shown below. 

This can be accessed at Manage-> Account Settings

With this your setup is complete and you can track your Knowledge Base articles.

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  • 15-Nov-2018
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