Clone tickets

The Clone option can be used at several instances, for example

  • When a Private Ticket needs to be converted to a Regular Ticket.
  • The same ticket needs to be created for different contacts.
  • To just replicate the ticket details for your own varied requirements.

Please note: Only the initial message from the original ticket will be carried over to the cloned ticket.

To Clone a ticket:

1. Open the ticket you want to clone.

2. Click on More Actions on the top-right of the ticket details page and then click on Clone.

3. This will automatically redirect you to the New Ticket form where you can clear/enter any additional fields and create ticket.