The Clone option can be used at several instances, for example

• When a Private Ticket needs to be converted to a Regular Ticket.
• The same ticket needs to be created for different contacts.
• To just replicate the ticket details for your own varied requirements.

Please note: Only the initial message from the original ticket will be carried over to the cloned ticket.

Watch a Feature Walkthrough 📽:

To Clone a ticket:

1. Open the ticket you want to clone.

2. Click on More Actions on the top-right of the ticket details page and then click on Clone.

3. This will automatically redirect you to the New Ticket form where you can clear/enter any additional fields and create ticket.