Creating a Knowledge Base Article from a Staff Update in a HappyFox

Sometimes, your staff members send really great responses to your customers that you just have to save, and document it for future use.

To convert an update/reply that was sent by a staff, from a HappyFox ticket into a Knowledge Base(KB) article, just click the tiny "Book" icon at the bottom left of the particular update, in HappyFox.

Once you click this button, you will then be redirected to the page to create a new KB article, with the text from the update added in the contents of the new article to be created.

You may then proceed to edit the contents of the KB article, give it a title, assign it to a particular section and then create it.

A staff will only see this option if they have the necessary access to "Add & edit KB sections and articles".

Please note, this option will only convert the specific staff reply where the button is clicked, and not the entire ticket.

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  • 03-Oct-2018