HappyFox allows you to save and document the agent's responses to your customers for future use.
Available plans: ✔️ Mighty ✔️ Fantastic ✔️ Enterprise ✔️ Enterprise Plus
To convert a private note/reply that was sent by the agent, from a HappyFox ticket into a Knowledge Base(KB) article, click on More > Create KB Article. You will then be redirected to the page to create a new KB article.
Clicking Create a KB article results in:
The text from the agent's update gets auto-populated into the contents of the new article to be created.
You may then proceed to edit the contents of the KB article, give it a title, assign it to a particular section and then create it.