New features

• OKTA integration
• Insightly CRM integration
• Contact group - Category association

Enhancements

• Support for inline images in Staff New Ticket Form
• New Forum Post notification
• Due Date template tag - now available for staff notifications (except move, merge notification)
• KB UI enhancements for mobile devices
• Landing page options for Support Center - Knowledge base, tickets and home
• Better handling of content encoding in the email
• Added {{client_ticket_url}} tag for Send email action (body) in Smart rules
• Increased the allowed characters length in support center announcement banner
• Google+ implementation changed to use OAuth 2.0 instead of Open ID, since open ID was deprecated by Google
• Now showing all articles in a section on the section page of the KB
• Now adding the title of the KB article in add update form, along with the KB article link
• We will monitor this for the coming weeks and then arrive at the agreeable list of headers to prevent looping issues for Out of office emails
• Enhancements in auto suggest behavior for KB articles
• Fixed display of links in the ticket detail page, when rich text editor is not used

Bug Fixes

• Fixed bug where if KB section was not associated with a category, the KB section and articles did not show up in the default brand Support center page
• Fixed bug where forum topics were listed multiple times
• Fixed bug where support center embed widget was not showing rich text editor in Firefox and Chrome
• Fixed bug in Staff view of Knowledge base, where preview link was showing an error
• Fixed bug where Facebook login was failing on support center for new facebook accounts
• Fixed bug in Reports line chart - where the month names were displayed in alphabetic order rather than chronology as the report demands