Run separate support centers for different products or customer segments from a single HappyFox account with multi-branding. Each brand gets its own support center URL, knowledge base, new ticket form, and outgoing email settings, while all tickets still land in one account for your team to manage.
Available on Team Pro Enterprise PRO
Before you beginHappyFox cannot merge two existing accounts into a single multi-brand account. If you are running separate HappyFox accounts today, set up multi-branding in one account going forward rather than trying to combine them.
Watch a Feature Walkthrough
Create a brand
- Go to Manage > Multi-brand.
- Click the + button.
- Enter a Brand Name and a Site URL for the brand. The site URL becomes part of the brand's support center address.
- Add a Description if you want one.
- Under Associate Categories, choose which ticket categories belong to this brand.
- Click Save.
The brand now appears in your Brands list, with its own support center reachable at the site URL you set.
Customize a brand
Open a brand from the Brands list to adjust its details, or click More Settings for these advanced options:
| Setting | What it does |
|---|---|
| Support Center Settings | Customize the look and feel of this brand's support center. Use the brand dropdown inside Support Center Settings to switch between brands. |
| New Ticket Layout | Choose which fields show on this brand's new ticket form in the support center, and which of them are mandatory for contacts. |
| Application Personalisation Settings | Change the favicon shown for this brand's support center. |
| Outgoing Email Settings | Choose the outgoing channel used for this brand's contact notifications. Select your own SMTP server here if you want emails sent from your own domain instead of HappyFox's mail server. |
NoteIf you are pointing a custom domain at a brand's support center, set up SSL separately. See SSL support for multi-brand HappyFox accounts and in-app SSL support for multi-brands.
Advanced customizations:
To perform the advanced customizations, click the three dots option to open the sub-menu.
Using the "Application Personalization Setting" you can customize the favicon for the brand.
Fields to be displayed in the support center new ticket form can be customized in the "New Ticket layout" setting.
You can also customise the outgoing email settings for each brand. If you wish to send out emails using your own SMTP server, you can select the same from the drop down and fill in the required details. Using the application mail server will send out emails from the HappyFox server.
Note: To customize the look and feel of your multi-brand, please click "Support Center Settings". Then use the brand dropdown to customize specific brands. Learn more.
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