Removing an email channel permanently disconnects that address from HappyFox Help Desk. New emails sent to it will no longer create tickets.
Applicable plans: All plans except Basic
What happens to existing tickets? Removing a channel does not delete tickets that were already created. All existing tickets remain in HappyFox. However, new emails sent to this address will no longer create tickets.
Step 1: Unlink the channel from its category
Active channels are linked to a category so incoming tickets are routed to the right place. You must remove this link before the channel can be deleted.
Skip this step if the channel shows a Pending Domain Verification label. Pending channels are not yet linked to any category. Go straight to Step 2.
- Go to Channels > Email > Email Addresses tab.
- Click the channel you want to remove.
- In the Category field, click the X next to the category name to remove it.
- Click Save.
Step 2: Delete the channel
1. Go to Channels > Email > Email Addresses tab.
2. Click the channel you want to remove.
3. Click Delete.
4. Confirm the deletion when prompted.
Warning: This action cannot be undone. Once a channel is deleted, it cannot be recovered. If you want to use the same email address again in the future, you will need to create a brand new channel from scratch.