BigCommerce Item Mismatch Checker Agent analyzes discrepancies between BigCommerce order data and the items a customer says were delivered. It gives support agents connected order context for missing, incorrect, or unexpected items.
Before you start
Make sure your Help Desk account has:
- Access to Autopilot.
- The BigCommerce integration activated for your Help Desk account.
- Ticket categories where this AI Agent should run.
- BigCommerce order and item data that can be matched to customer tickets.
- A clear rollout plan for whether your team should review the AI Agent's work first.
Before hiring this AI Agent, prepare the connected app data it needs.
Hire the AI Agent
- Open Autopilot > Home.
- Search for BigCommerce Item Mismatch Checker Agent.
- Select Hire Agent.
If BigCommerce is not active, Autopilot prompts you to activate the integration before the setup flow can open.
Configure the AI Agent
- Give your AI Agent a name.
- Enter a description that explains what the AI Agent should do.
- Choose Supervised Mode or Autopilot Mode.
- Select the ticket categories where the AI Agent should review item discrepancies.
- Complete any BigCommerce order-matching fields shown for your account.
- Select Continue.
Review before deployment
- Confirm the selected categories and operating mode.
- Verify that the integration can provide the order and item details required for comparison.
- Select Deploy Agent only after the configuration is correct.
What happens after deployment
When a matching ticket reaches the selected scope, the AI Agent compares the customer's message with connected BigCommerce order and item data. It provides discrepancy context for the support team to review.
Review early results in Agent Activity Log before allowing the AI Agent to operate without human review.
Troubleshooting
- The setup flow does not open: Activate and authorize the BigCommerce integration first.
- No order is matched: Confirm that the ticket contains information that identifies the BigCommerce order.
- The comparison is incomplete: Verify that the connected order contains the expected item and fulfillment details.