BigCommerce Fulfillment Dispute Assistant investigates discrepancies between BigCommerce fulfillment information and a customer's delivery claim. It helps support agents review delivery disputes with connected order context.
Before you start
Make sure your Help Desk account has:
- Access to Autopilot.
- The BigCommerce integration activated for your Help Desk account.
- Ticket categories where this AI Agent should run.
- BigCommerce order data that can be matched to customer tickets.
- A clear rollout plan for whether your team should review the AI Agent's work first.
Before hiring this AI Agent, prepare the connected app data it needs.
Hire the AI Agent
- Open Autopilot > Home.
- Search for BigCommerce Fulfillment Dispute Assistant.
- Select Hire Agent.
If BigCommerce is not active, Autopilot prompts you to activate the integration before the setup flow can open.
Configure the AI Agent
- Give your AI Agent a name.
- Enter a description that explains what the AI Agent should do.
- Choose Supervised Mode or Autopilot Mode.
- Select the ticket categories where the AI Agent should investigate fulfillment disputes.
- Complete any BigCommerce order-matching fields shown for your account.
- Select Continue.
Review before deployment
- Confirm the selected categories and operating mode.
- Verify that the integration can provide the fulfillment information required for review.
- Select Deploy Agent only after the configuration is correct.
What happens after deployment
When a matching ticket reaches the selected scope, the AI Agent compares the customer's delivery claim with connected BigCommerce fulfillment context and provides information for the support team to review.
Review early results in Agent Activity Log before allowing the AI Agent to operate without human review.
Troubleshooting
- The setup flow does not open: Activate and authorize the BigCommerce integration first.
- No order context is available: Confirm that the ticket contains information that can be matched to a BigCommerce order.
- The result is incomplete: Verify the connected order's fulfillment data and the selected ticket categories.