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Enable or disable an AI Agent

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Disabling an AI Agent pauses its work without deleting its configuration. Enabling it resumes the same hired AI Agent instance.

Before you start

Make sure your role has permission to manage Autopilot. Disabling one hired AI Agent instance does not disable other instances of the same AI Agent.

Disable an AI Agent

  1. Open Autopilot > Hired Agents.
  2. Find the hired AI Agent instance you want to pause.
  3. Open Activity or Configure.
  4. Use the enabled or disabled status control to disable the AI Agent.
  5. Confirm the status changes to disabled.

Queued actions for that AI Agent are put on hold until the AI Agent is enabled again.

Enable an AI Agent

  1. Open the same hired AI Agent from Hired Agents.
  2. Use the disabled status control to enable it again.
  3. Confirm the status changes to enabled.
  4. Review the next activity after the AI Agent resumes work.

Best practice

Disable an AI Agent before making configuration changes that could affect active tickets. Enable it again after your team confirms the updated setup.