You were working on your tickets when you suddenly noticed that the left pane displaying Queues, Statuses, and Categories is no longer visible. One common reason for this issue is that the pane may have collapsed accidentally. Fortunately, restoring it is quick and easy.

Why Does This Happen?

The queue pane may collapse if clicked on unintentionally.
 

How to Restore the Queue Pane

1. Locate the Expand Arrow

   • Look for a small arrow or handle on the left side of the interface when you move the cursor near the middle of the pane.

     

2. Click to Expand

   • Click the arrow or handle to expand the pane.

3. Verify Visibility

   • Ensure the pane is visible and displaying Queues, Statuses, and Categories.