Bulk actions are useful to support agents in cases where the agent will have to perform the same action on multiple incidents.

How to initiate bulk action over incidents?

• Once you choose more than one incident from the listing page the bulk editing action bar will be displayed on the top of the page.
• Also, you can also select all the incidents on a page by clicking on the checkbox next to the Queue title.
• Currently, the bulk editing actions that can be taken over incidents are as follows
  1. Change Priority
  2. Change Impact
  3. Change Urgency
  4. Send Mass Reply
  5. Delete 
• Once a bulk action is triggered, the bulk update action will be initiated as a background process and a loader will be displayed on the app header.

• Clicking on the loader will display a popover to show the progress of the bulk update action. 

• Depending on the number of incidents selected and properties that are getting updated the bulk action will take some time to complete. 

Cancelling a bulk action

• You can also cancel a bulk update action from the app header > popover if required.

• Do note, canceling a bulk action will NOT REVERT the changes that have already been updated to the incidents.

• Once the bulk update is complete you will be notified with a banner message.