Showing articles from Quick Preview tag

Insert Knowledge Base Articles in Ticket Replies

While adding an update to a ticket, agents can insert relevant knowledge base article links in the copy of the response. Agents can also "**Quick Preview**" the contents of the KB article, choose to copy-paste the contents of the article into the ticket response, without moving away from the ticket details page. **W…

Preview Tickets

The HappyFox V2 has incorporated a new **Quick Preview** feature. It allows users to preview the content of a ticket without actually opening it up along. You can also perform ticket level operations like adding a reply/private note, hence including the functionality that the ticket reply box offers. **Watch a Featur…

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