Insert Knowledge Base Articles in Ticket Replies
While adding an update to a ticket, agents can insert relevant knowledge base article links in the copy of the response. Agents can also " Quick Preview " the contents of the KB article, choose to copy-paste the contents of the article into the ticket response, without moving away from the ticket details page. Watc…
Preview Tickets
The HappyFox V2 has incorporated a new Quick Preview feature. It allows users to preview the content of a ticket without actually opening it up along. You can also perform ticket level operations like adding a reply/private note, hence including the functionality that the ticket reply box offers. Watch a Feature …
