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Showing articles from auto-assignment tag

Auto Assignment : Round Robin Method

HappyFox lets you automatically assign agents to tickets through an auto- assignment algorithm that aims to distribute ticket assignment evenly among helpdesk agents - **Round Robin method**. > Available on Fantastic and above pricing plans [Round Robin Algorithm][1] is used to assign tickets automatically to the te…

Auto Assignment : Round Robin based on Active Agents

HappyFox lets you automatically assign agents to tickets through an auto- assignment algorithm that aims to maximize agent engagement - **Round Robin based active agents.** > Available on Fantastic and higher pricing plans The goal of this auto-assignment is very simple - assign tickets to each active agent in a rou…

Auto Assignment : Round Robin based on Active Agents with Load Balance

HappyFox lets you automatically assign agents to tickets through an auto- assignment algorithm that intelligently balances the ticket load among agents - **Round Robin based on Active Agents with Load Balance.** > Available on Enterprise and above pricing plans This algorithm ensures that your agents aren’t overwhel…

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