Auto Assignment : Round Robin based on Active Agents with Load Balance
HappyFox lets you automatically assign agents to tickets through an auto-assignment algorithm that intelligently balances the ticket load among agents - Round Robin based on Active Agents with Load Balance. Applicable Plans: ✖️ Basic ✖️ Team ✔️ Pro ✔️ Enterprise PRO ✔️ Growth ✔️ Scale ✔️ Scale Plus ✔️ Ultimate Thi…
