Auto Assignment : Round Robin Method
HappyFox lets you automatically assign agents to tickets through an auto-assignment algorithm that aims to distribute ticket assignment evenly among helpdesk agents - Round Robin method . Applicable Plans: ✖️ Basic ✔️ Team ✔️ Pro ✔️ Enterprise PRO ✔️ Growth ✔️ Scale ✔️ Scale Plus ✔️ Ultimate Round Robin Algorithm …
Auto Assignment : Round Robin based on Active Agents
HappyFox lets you automatically assign agents to tickets through an auto-assignment algorithm that aims to maximize agent engagement - Round Robin based active agents. Applicable Plans: ✖️ Basic ✔️ Team ✔️ Pro ✔️ Enterprise PRO ✔️ Growth ✔️ Scale ✔️ Scale Plus ✔️ Ultimate The goal of this auto-assignment is very s…
