You are using an unsupported browser. Please update your browser to the latest version on or before July 31, 2020.
close

Showing articles from API tag

API to fetch requester list and requester details

**API Endpoint** /api/v2/public/requesters/ **Method** GET **Request Data** Requester list and details **Get Requester List and Details** * This endpoint allows you to fetch requester(s) list and details in Service Desk. # Sample Response Success Response: Status code 200 [{ "id": 1, "name": "Li…

API to fetch Requester Custom Fields and Meta Info

**API Endpoint** /api/v2/public/requester-custom-fields/ **Method** GET **Request Data** fetch requester custom fields meta info ** Get Requester Custom Fields** * This endpoint is used to fetch requester custom fields meta info in Service Desk. [ { "id": 1, "name": "CCF 3", …

API to add private note to Incidents in Service Desk

**API Endpoint** {account_url}/api/v2/public/incidents/{id}/private-note/ **Method** PATCH **Response Data** Private note added to an Incident * This endpoint is used to add a private note to an incident. # Sample Request { "note": "sample message", "alert_to": "all_subscribers" } # Sam…

API to add reply to an Incident

**API Endpoint** {account_url}/api/v2/public/incidents/{id}/reply/ **Method** PATCH **Response Data** Reply added to an Incident * This endpoint is used to add a reply to an incident. # Sample Request { "message": "sample message", } # Sample Response Success Response: Status code 200 { …

API to create an Incident in Service Desk

**API Endpoint** {account_url}/api/v2/public/incidents/ **Method** POST **Response Data** Incident Creation **Create Incident** * This endpoint is used to create incident(s) in Service desk. # Parameters **Parameter** **Required** **Description** team Yes Team to which the incident should be assigned to st…

API to change requester email address

**API Endpoint** {account_url}/api/v2/public/requesters/actions/change-email/ **Method** POST **Request Data** Change requester email address # Parameters **Parameter** **Description** requester_id ID of the requester for whom email needs to be updated from_email Existing email address of the requester whic…

API to create or update requester(s) in Service Desk

**API Endpoint** {account_url}/api/v2/public/requesters/ **Method** POST **Request Data** create or update requester(s) **Create or Update Requester** * This endpoint allows you to create or update single requester(s) in Service Desk. * If a requester already exists, it will be updated with the new details. …

How to get field IDs from HappyFox

Field IDs are required when you are trying to access HappyFox API to automate your workflows. While Ticket ID is displayed on the ticket list and ticket details page, to find the IDs of other properties in the app, you may have to query the API. How to get field IDs from HappyFox API? 1. Go to Manage >> Integration …

Sample API requests using Python

**Prerequisites:** 1. API doc - [Read here][1] 2. How to get API key and Auth Code - [Read here][2] **Examples:** **Read Tickets** > url = https://<subdomain>.happyfox.com/api/1.1/json/tickets/ auth = ('<apli_key>','<auth_code>') res = requests.get(url,auth=auth) ` ` **Create a New ticket** > import requ…

Using API to Set Multiple-Option Custom Fields

HappyFox allows users to create both Ticket & Contact custom fields. These custom fields can be of different types ranging from Text, Number, Date to Multiple-Option. In this article, let us explore how a Multiple-Option custom field can be set via API using PHP. ![][1] _**Sample Multiple-Option custom field**_ An …

scroll to top icon