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Showing articles from bcc tag

How to send the new ticket auto responder to other CC recipients on the ticket?

When the contact submits a ticket via email or form and has added other people in the CC, by default the system only sends new ticket creation notification to the original creator of the ticket. HappyFox allows you to notify the other recipients of the ticket with the same notification too. To enable cc/bcc option f…

Add Bcc Recipients to Contact notification emails

HappyFox allows contacts and Bcc to receive agent responses without having to log into the HappyFox portal. Available on all pricing plans. To enable this feature, visit the  Manage   >   Notifications  and select the  Ticket Reply  template in the Contacts Notifications section. Edit an existing template or creat…

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