Showing articles from satisfaction survey tag

Which agent gets the survey credits?

The customers reply sent to satisfaction survey are stored as survey credits tied to the respective agents. Survey credits determined are based on the[ sending rule][1] chosen while satisfaction survey was created. This article explains how the credits are assigned to agents. **Sending Rule**: Trigger for every agent…

Manage Satisfaction Surveys

Satisfaction survey lets your customer rate the support experience they have received on a ticket. These surveys are sent to customers under the following scenarios: * On every reply * On closure * Manually * Via Smart Rules Applicable Plans: ✖️ Mighty ✔️ Fantastic ✔️ Enterprise ✔️ Enterprise Plus …

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