Showing articles from tickets tag

Why am I seeing duplicate tickets on my "My Queue" page?

The [**My Queue**][1]** **page is a personalized list of tickets that are displayed according to the way you've set it up on your [My Settings][2] page. The reason you're seeing the same ticket appear more than once in your My Queue, is because you may have set more than one condition, and there're tickets that match…

Advanced Incoming email settings - Avoid losing/missing Mails

**Problem Statement❗️** Let's assume you have set up a new category email id, set up email forwarding to HappyFox forwarding id so that your customers can send an email to this and convert into tickets. This will work only when the category email id is added as an email forwarded category under Manage > Categories pa…

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