Deactivate agent
What does deactivating an agent mean? When deactivated, * An agent can no longer access the HappyFox agent portal. * The agent will no longer be considered for ticket assignments. * If the agent was part of any filter or\ queue conditions, it will no longer include the agent. Who can deactivate an agent? * A…
Can we delete an agent account in HappyFox?
It is NOT possible to delete a staff account in HappyFox. As an alternative, you can deactivate a particular agents. What does deactivating an agent mean? When deactivated, * An agent can no longer access the HappyFox agent portal. * The agent will no longer be considered for ticket assignments. * If the…
