Enable SCIM Provisioning for HappyFox via Okta Integration
SCIM (System for Cross-domain Identity Management) allows automated creation, updation, deactivation and reactivation of HappyFox agents based on assignments in Okta. Available Plans: Enterprise Pro and Ultimate Precondition: You must complete and enable the SAML-based Single Sign-On (SSO) setup for your Happy…
Deactivate agent
What does deactivating an agent mean? When deactivated, * An agent can no longer access the HappyFox agent portal. * The agent will no longer be considered for ticket assignments. * If the agent was part of any filter or\ queue conditions, it will no longer include the agent. Who can deactivate an agent? * A…
