Can we delete an agent account in HappyFox?
It is NOT possible to delete a staff account in HappyFox. As an alternative, you can deactivate a particular agents. What does deactivating an agent mean? When deactivated, * An agent can no longer access the HappyFox agent portal. * The agent will no longer be considered for ticket assignments. * If the…
Manage Agents
Agents are your team members who use HappyFox to resolve tickets raised by your customers (contacts). IN THIS ARTICLE: How to add agents View agents list View agent details Watch a feature walkthrough 📽: How to add agents? * Navigate to Manage >> Agents from the module switcher. Note : If you have used up…
