Can we delete an agent account in HappyFox?
It is **NOT** possible to **delete** a staff account in HappyFox. As an alternative, you can deactivate a particular agents. ## What does deactivating an agent mean? When deactivated, 1. An agent can no longer access the HappyFox agent portal. 2. The agent will no longer be considered for ticket assignments. …
Manage Agents
Agents are your team members who use HappyFox to resolve tickets raised by your customers (contacts). **IN THIS ARTICLE:** > [How to add agents][1] > > [View agents list][2] > > [View agent details ][3] **Watch a feature walkthrough 📽:** ## How to add agents? 1. Navigate to **Manage >> Agents** from the mod…
