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Showing articles from Change assignment tag

Bulk re-assign tickets to a different agent

Using Bulk actions, one can perform mass re-assignment of the tickets assigned to Agent A to Agent B. Learn more about bulk editing [here][1]. Applicable Plans: ✔️ Mighty ✔️ Fantastic ✔️ Enterprise ✔️Enterprise Plus **To re-assign tickets to a different agent, do the following:** * In the ticket list p…

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